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OUR RESPONSE TO COVID-19

Fuji Xerox is committed to the welfare of our employees, customers and partners in our response to COVID-19. Below please find the latest operational updates regarding our status.


Updated 1 March 2021

OUR OPERATIONAL STATUS

As of 6am on 28 February, Auckland is at COVID-19 Alert Level 3, and our offices are closed while staff are working from home. We will continue to provide field support for customers that are operating during Level 3.

All our other offices and facilities are nationwide operating at Alert Level 2 . Teams are in their normal places of work, and we are providing field service for all customers.


BUSINESS CONTINUITY PLANNING

 Our Business Continuity Plan is in effect, with Auckland staff working remotely. 


TECHNICAL SUPPORT

In Auckland, we are currently providing field service and technical support to Essential Business customers only. If you are not an essential business, we will be in contact to make alternative arrangements for any pending service calls.

We are providing field service and technical support as normal in all other regions.

Our Contact Centre remains open 24/7 and you can call us on 0800 4 XEROX (0800 493 769). However the most efficient way to log support and service requests is via Chat, eLogging or by email to contact.centre@nzl.fujixerox.com.

For Drivers, Self Help, Downloads and more, please visit the Online Support Centre website.


MACHINE SUPPLIES AND STOCKS

All consumable, machine and supplies orders can be fulfilled as normal. This includes automatic orders generated by your Fuji Xerox device.


CLEANING YOUR PHOTOCOPIER

Disinfecting your photocopier or printer is easy and only takes a few minutes. You can find comprehensive cleaning information in your device user manual, but for a quick and easy surface cleaning just follow these steps:

  1. Ensure your MultiFunction Device (MFD) or printer is turned off.
  2. Wearing a pair of disposable gloves, spray a 60-90% Isopropyl alcohol-based cleaner onto a disposable cloth and gently wipe the surfaces highlighted in the diagram below. You can also use alcohol-based disposable wipes.
  3. When finished, throw your gloves, cloth or alcohol wipes into the rubbish.
  4. Allow all surfaces to air dry before use.
  5. If any streaks remain on the touchscreen, you can gently buff these off with a clean microfibre cloth.

That's it! You can follow these instructions daily to help keep your machine clean and hygienic.

MFD_clean_700x372_on_whitePlease note, the picture above is a generic model and your device may differ.

 

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