COVID-19 Banner 2

OUR RESPONSE TO COVID-19

Fuji Xerox is committed to the welfare of our employees, customers and partners in our response to COVID-19. Below please find the latest operational updates regarding our status.


Updated 22 September2020

OUR OPERATIONAL STATUS

Our Auckland offices are operating at Alert Level 2 protocol, and all other locations are operating at Alert Level 1. Our teams are in their normal places of work, and we are continuing to provide field service for all customers while observing physical distancing and other necessary precautions.


BUSINESS CONTINUITY PLANNING

Our Business Continuity Plan is in effect to allow for flexible working where required. All other staff are reporting as usual to their normal place of work.


TECHNICAL SUPPORT

We are continuing to provide field service and technical support as usual, while following all safety protocols as advised by the Ministry of Health including physical distancing and use of PPE.

Our Contact Centre remains open 24/7 and you can call us on 0800 4 XEROX (0800 493 769). However the most efficient way to log support and service requests is via Chat, eLogging or by email to contact.centre@nzl.fujixerox.com.

For Drivers, Self Help, Downloads and more, please visit the Online Support Centre website.


MACHINE SUPPLIES AND STOCKS

All consumable, machine and supplies orders can be fulfilled as normal. This includes automatic orders generated by your Fuji Xerox device.


CLEANING YOUR PHOTOCOPIER

Disinfecting your photocopier or printer is easy and only takes a few minutes. You can find comprehensive cleaning information in your device user manual, but for a quick and easy surface cleaning just follow these steps:

  1. Ensure your MultiFunction Device (MFD) or printer is turned off.
  2. Wearing a pair of disposable gloves, spray a 60-90% Isopropyl alcohol-based cleaner onto a disposable cloth and gently wipe the surfaces highlighted in the diagram below. You can also use alcohol-based disposable wipes.
  3. When finished, throw your gloves, cloth or alcohol wipes into the rubbish.
  4. Allow all surfaces to air dry before use.
  5. If any streaks remain on the touchscreen, you can gently buff these off with a clean microfibre cloth.

That's it! You can follow these instructions daily to help keep your machine clean and hygienic.

MFD_clean_700x372_on_whitePlease note, the picture above is a generic model and your device may differ.

 

To subscribe for further updates, please fill out the fields below.